Frequently Asked Questions

TeamViewer Support

Need hands on help?

Simply download TeamViewer using the link below and open the program. You will be assigned an ID and password, which you will then provide to our staff.

TeamViewer Support

Top Asked

Last Updated: 2020 November 20

If your previously working Google Earth experiences an issue connecting to the server, please see the following manual on installing Google Earth v7.3.2 and stopping Google Earth from updating to a later version that is not compatible with snapVIEW.
Google Earth v7.3.2 Manual

To use the Google Earth Pro with snapVIEW, follow these steps:

  1. Open the Google Earth Pro manually and zoom to the area you would like to capture.
  2. Open snapVIEW, in snapVIEW main menu, click the Google Earth (V3) tab and then click 2) Capture selected view in Google Earth.


  • If Google Earth Pro has not been opened, the 1) Start / Show Google Earth button will bring up the older non-pro version.
  • Google Earth Display does not work with the 64bit version of Google Earth, please download the 32bit version of Google Earth, which can be found below.

Google Earth v7.3.2

If you are having an issue with a pop-up window that requires you to change your terrain exaggeration we suggest you contact support for an updated software version. Please note that software updates require that you are up to date with your yearly maintenance fees.


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  • Be sure that you are logged in as a Windows Administrator.
  • Be sure to disable remote software (e.g Teamviewer).
  • Be sure to temporarily disable all anti-virus software.*
  • Be sure that the destination drive is not full.

The software should be installed by first right clicking on the installation package and choosing to Run as Administrator . Subsequently run all Track’Air programs as administrator. Obtain the installation zip file. The password to unzip the zip file is your license ID. Unzip the installation and put the file into a temporary folder on the C or D drive, do not run from directly from the desktop. Then right click and run as administrator .

Force the application to run as Administrator:

  1. Login as a user with local administrative privileges.
  2. Right-Click on the application shortcut and select Properties.
  3. In the Properties window, click on the Compatibility tab.
  4. Check Run this program in compatability mode for: and chose your operating system, or Windows 8 if you are running Windows 10.
  5. Check Run this program as an administrator.
  6. Click apply, and then click OK.


Some Windows 8 and 10 installations don’t actually shut the computer down when you press the Shut down button. You will need to go under Power Options in the Control Panel and select Change what the power buttons do and uncheck Turn on fast startup and select Shut down when the power button is pressed.

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SnapShot and SnapPlan do not work properly unless the following setting is set to 100%, this issue also applies to the MS Surface tablet.

To address display setting issues navigate to the: Control Panel > Display Settings > Change the size of text, apps, and other items and set the value to 100%.

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This issue appears to be related to the Window 10 User Account Control (UAC) settings. One possible solution to go to the command prompt and enter net use x: Where x is the drive letter to be mapped.

An alternate solution is: if you mapped the network drive and select all permissions allowed, except Full Control and Special Permissions, this may allow you to access the drives.

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SnapShot goes mobile!

You can now run SnapShot on Android™ and Apple devices.

android-apple-logos Android APK Apple iOS App

Android - Installation Instructions

LATEST RELEASE: 2018 February 16 – v1.6.1n

SnapSHOT v1.6.1n



  • Zoom to both airplane and flight plan when the zoom button with an airplane is pressed.
  • Support for PSU flight plans in overview and trackup view.


  • Resolve disappearance of photo triggers that happens when aborting a run without triggering the cameras.
  • More responsive manual run sequence and run adjust.
  • Reduced memory usage for large flight plans.
  • Removed the flashing of texts when the pilot display loses wireless connection.
  • More consistent airspace display after exiting out the trackup view.
  • All airspaces are now shown, not just the ones near the airplane.

iOS - Installation Instructions

LATEST RELEASE: 2020 May 1 – v1.7.1

iOS Mobile Snapshot v1.7.1

What's New

  • Support the newer generation iPad Mini 5.
  • Display the trackup background when in a trackup view of a selected run.
  • Higher airplane position in a trackup view to allow the user to confirm a photo trigger below the airplane.
  • Lead line and lead dot for a selected run in overview.
  • Alternating airplane color in between triggers in scanner mode.


  • New distance markers that are not prone to disappear when approaching a selected run.
  • Better default panels selection and default panel positions for iPad Mini display.
  • Resolved unmovable GALT panel.

*Android and Apple logos are registered trademarks of both Google and Apple respectively.

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The time difference between GPS and UTC is adjusted every 1 – 6 years. The last adjustment took place on 2016 December 31. GPS is now ahead of UTC by 18 seconds. Further information regarding Trimble receivers and POSpac processing can be found here:

Applanix Bulletin

To adjust your offset in snapSHOT, navigate the menu system:

  • 4-Config
  • 6-SnapSHOT configuration
  • 1-Times configuration

In the following sanpSHOT Configuration window adjust the Difference between UTC and GPS times value to +18 seconds and click Apply .

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Lead'Air General Purpose FTP

WARNING: For official company use only. Files uploaded to the FTP server are available to the public for transfer. If you have any files with sensitive information, please remember to back up your file locally and delete it from the FTP server.

Setting up an FTP Client (FileZilla)


To access the Lead'Air FTP server, you will need to download and install an FTP client. For the purposes of this guide, we will use FileZilla.

Download FileZilla Here

If prompted to select your version, select the left-most option: "FileZilla."


Once your download is completed, launch the FileZilla setup application.

  1. Agree to the FileZilla License Agreement.
  2. Decline all optional offers.
  3. Choose to make FileZilla available for use to all users or just yourself and click Next >.
  4. Do not make changes to Choose Components, or Install location and click Next >.
  5. Finally, click Install.


Upon successful installation of FileZilla, launch the application from your desktop or the Windows start / application menu.

With FileZilla opened, you will see sectioned windows. On the left-hand side is the label: Local Site. This is your computer. The right-hand side is labeled: Remote Site. This where you will find and transfer files to the Lead'Air FTP.

Configuration (Continued)

  1. Use the key combination CTRL+S to open the Site Management window.
  2. On the bottom left-hand side click New site, and use the name "LeadAir-FTP."
  3. On the right-hand side, under the General Tab, use the following settings shown below:
  4. Once configured, click connect, and you will be brought back to the main divided FileZilla window. Dragging and dropping files to the Remote Site section will copy them over to the Lead'Air FTP server from your local computer.

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  1. Locate the directory of the Tracker32 Start Menu programs shortcut. The default address in Windows 10 is: C:\ProgramData\Microsoft\Windows\Start Menu \Programs\Tracker32.
  2. Right click on the taskbar.
  3. Choose Toolbars.
  4. Click on New Toolbar.
  5. Paste the above address into Folder:.
  6. Click on Select Folder.

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On TECI4 and Nanotrack the USB to serial port used is an FTDI device, which by default, Windows has a value of latency timer value of 16. For better performance change this to 1. In snapShot version 4.04t and above this is forced to 1 automatically. An older version may need to be manually adjusted by doing the following:

  1. In Device Manager, right-click on COM port and select properties.
  2. In the USB Properties window, click the tab Port Settings.
  3. Click the button that says Advanced.
  4. In the Advanced Settings window, change the latency timer to 1.
  5. Click OK and then close Device Manager.

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SnapVIEW offers integrated connectivity with Bing Maps, and allows you to capture desired images for flight planning.

The BING Maps tool requires that Microsoft Silverlight be installed on the computer.

Download Microsoft Silverlight

  1. Once on the main menu, click the second to last tab named Bing Maps (V3).
  2. Now click on Connect to Bing Maps App.
  3. Internet explorer will launch and give you the option to capture in sets of 1, 2×2, 4×4, 5×5, 8×8, or 10×10 tiles. The more tiles you select, the more detail the final background raster image will have.
  4. Once you have selected which capture tiles you want. Click on Capture Screen.

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